Delivery & Returns

Please note: There are potential delays in delivery due to COVIDSafe campus arrangements. We thank you for your patience.

Free delivery on orders over $50*

No promo code is required for free shipping on orders over $50 - free shipping is automatically applied at checkout if your order totals $50 or more.

If the total of your order is less than $50, you will be charged a flat fee of $6.95 for delivery within Australia.

Free shipping is not available for orders delivered outside Australia.

*All references in this document are to Australian Dollars.

 

How does Click & Collect work?

Click and Collect is available from the Campus Logistics Mailroom on each campus. Refer to the campus maps for the location of each mailroom.

After you place your order, we will pack and send it to the Campus Mailroom. You will receive a notification when the order is ready for collection - usually after 4 working days. It will be your responsibility to collect your order within ONE CALENDAR MONTH of receiving the notification of collection. After this time the parcel will be returned to the Merchandise Shop and held for a further month and reminder emails sent.

Uncollected purchases will be returned to stock after TWO MONTHS (or 62 days) and will not be eligible for refund after this time.

 

How will I receive a posted online order?

We use Australia Post to deliver online orders. 

Orders will usually be dispatched within two business days of purchase and usually take between 1 and 5 days from dispatch to delivery for Australian deliveries and at least 10 days for International deliveries.

 

Do you deliver outside of Australia?

We use DHL as the carrier for all international orders. For most international deliveries you will need to allow 15 business days for your order to arrive.

The standard shipping fees for international orders are as follows:

  • New Zealand: Flat rate of $29.95*
  • Rest of the World: Flat rate of $49.95*

*Flat Rate shipping only applies to orders weighing less than 1 kg and smaller than 40 cm x 40 cm x 40 cm. Items larger than 140 cm girth or weighing over 3kg cannot be shipped internationally.

When your order is placed, you will automatically be charged the flat shipping rate. However, when packing your order, we reserve the right to contact you if your order is bigger/heavier than the dimensions stated above. We will provide you with the re-calculated shipping quote and you will be given the opportunity to continue with the order or cancel it and get a full refund.

Please note that International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. For more information about your country's custom policies, please contact your local customs office.

 

Is my credit card information secure?

Credit Card transactions are processed in Australian Dollars using

  • Payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0)
  • A 128-bit SSL encryption
  • Secure SSL tunnel to connect to the payment gateway

Return and refund policy

If you’re not happy with your online purchase, we will happily give you a full refund or exchange within 28 days of receiving your order. All returned items must be in their original condition - unworn, unwashed, unused and with all tags attached and associated packaging in original condition.

Return postage is covered by the customer, but we will not ask you to pay for shipping again if you choose to exchange your order for a different size or style.

You can utilize the campus internal mail system to return items. See under "Change of Mind" for further details.

Damaged Goods

Deakin will refund or cover the cost of shipping on faulty items or goods that have arrived damaged.

 
Change of mind

Should you change your mind about a purchase, as a result of selecting the wrong colour, size or product, you are eligible for a refund or exchange within 28 days providing the products are returned in a similar condition as they were when first delivered along with a copy of the receipt or other proof of purchase.  Appropriate packaging should be used to ensure that no further in-transit damage occurs.

If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.

Returned products can be sent to the below address via Australia Post addressed to:

Deakin Merchandise Shop
Deakin University
75 Pigdons Road
WAURN PONDS 3217 

ALTERNATIVELY products can be returned to your nearest Campus Mailroom with the above address clearly marked. This option allows you to return the goods at no postage fee. Refer to the campus maps for the location of each mailroom.

If you would like to discuss your return with our customer service team, please email merchandise@deakin.edu.au and we will get back to you. Please include your order number and a phone number, so we can respond to your request as soon as possible.

 

 

 

Coats, Vests and Jackets Size Chart

Lab Coats

Size XS S M L XL 2XL
Chest 102 107 112 117 122 127
Body Length 92 93 94 95 96 97

Vests

Ladies

Modern Fit 8 10 12 14 16 18
Half Chest 48 50 52 54 56 58
Body Length 59 61 63 65 67 69

Mens

Modern Fit S M L XL 2XL 3XL
Half Chest 56 58 60 62 64 66
Body Length 67.5 69.5 71.5 73.5 75.5 77.5

Jackets

Ladies

Modern Fit 8 10 12 14 16 18
Half Chest 52 52.5 55 57.5 60 62.5
Body Length 62 64 66 68 70 72

Mens

Modern Fit S M L XL 2XL 3XL 4XL 5XL
Half Chest 57.5 60 62.5 65 67.5 70 72.5 75
Body Length 70 72 74 76 78 80 82 84
Hoodies Size Chart

Unisex Hoodies

Size XXS XS S M L XL XXL
Half Chest 57 59 61 63 65 67 69
Length 72 73 74 75 76 77 78
Sleeve Length 65 66 67 68 69 70 71

Unisex Crew Sweat

Size XXS XS S M L XL XXL
Half Chest 51 53 55 57 59 63 65
Length 72 74 75 76 77 78 79
Sleeve Length 66 68 68 68 68 68 70

Ladies Curved Hem Sweat

Size 8/XS 10/S 12/M 14/L 16/XL 18/XXL
Half Chest 50 53 55 56 61 62
Length 71 73 76 76 76 77
Sleeve Length 65 66 66 66 66 68


Unisex Embroidered Zip Hoodie

Size XXS XS S M L XL XXL
Half Chest 51 52 55 57 59 63 66
Length 72 73 74 75 76 77 78
Sleeve Length 70 70 70 70 70 72 72

Mens Hoodies

Size 16/XS S M L XL 2XL 3XL 4XL 5XL
Half Chest 57 59 61 63 65 67 69 71 73

Ladies Hoodies

Modern Fit 4 6 8 10 12 14 16/XS
Half 40 44 48 50 52 55 57
T-Shirts, Jerseys, Singlets and Polos Size Chart

Unisex Tee

Size XXS XS S M L XL XXL
Half Chest 46 48 50 52 54 56 58
Length 74 76 76 78 78 79 80
Sleeve Length 19 20 20 21 22 22 22

 

Polos

Exercise Science Polo - Ladies

Slim Fit 8 10 12 14 16 18 20 22
Half Chest 46 48.5 51 53.5 56 58.5 61 63.5
Body Length 62 64 66 68 70 72 73 74

Exercise Science Polo - Mens

Easy Fit S M L XL 2XL 3XL 4XL 5XL
Half Chest 53.5 56 58.5 61 63.5 66.5 70 73.5
Body Length 70 72.5 75 77.5 80 81 82 83

Black Polo - Ladies

Slim Fit 8 10 12 14 16 18 20 22
Half Chest 42 45 47.5 50 52.5 55 57.5 60
Body Length 60 62 64 66 68 70 72 74

Black Polo - Mens

Easy Fit S M L XL 2XL 3XL 4XL 5XL
Half Chest 53.5 56 58.5 61 63.5 66 68.5 71
Body Length 70 72.5 75 77.5 80 82.5 85 87.5

Polo Navy/Sky - Ladies

Modern Fit 8 10 12 14 16 18
Half Chest 44.5 47 49.5 52 55 58
Body Length 60 62 64 66 68 70

Polo Navy/Sky - Mens

Easy Fit XS S M L XL 2XL 3XL 4XL 5XL
Half Chest 51 53.5 56 58.5 61 63.5 66 68.5 71
Body Length 68 70 72 74 76 78 80 82 84
 

T-Shirts

Cheeky Graduation T-Shirt - Ladies

Measurement 6 8 10 12 14 16 18 20 22 24
Garment Half Chest 44 46 48 50 52.5 55 57.5 60 66.5 71

Cheeky Graduation T-Shirt - Mens

Measurement S M L XL 2XL 3XL 5XL
Garment Half Chest 54 56 58 62 66 71 79

Cycling Jerseys

Deakin Cycling Jersey Size chart

Size A(Chest) B(FrontLength) C(S/SLength) D(BackLength)
XS 45.5cm 59.5cm 35.5cm 65cm
S 48.5cm 62cm 37cm 67.5cm
M 51cm 65cm 38cm 70cm
L 53.5cm 67.5cm 39.5cm 72.5cm
XL 56cm 70cm 40.5cm 75cm
2XL 58.5cm 72.5cm 42cm 77.5cm
3XL 62cm 75cm 43cm 80cm
Leggings, Shorts, Pants and Tracksuits Size Guide

Tracksuits

Tracksuit Ladies

Slim Fit XS S M L XL
Natural Waist Circumference (CM) 65 70 75 80 85
Hip Circumference - 20cm below natural waist (CM) 90 95 100 105 110

Tracksuit Mens

Slouch Fit XS S M L XL 2XL
Natural Waist Circumference (CM) 75 80 85 90 95 100
Hip Circumference - 20cm below natural waist (CM) 89 94 99 104 109 114