How will I receive online orders from the Merchandise Shop?
We use Australia Post to deliver online orders.
Orders will usually be dispatched within two business days of purchase.
How can I collect items ordered online from the Merchandise Shop?
When checking out, select to collect the items from one of the Campus Shop locations. Your order will be kept at our shop’s service counter. You will need to present the web order reference number and photograph identification when collecting your order.
Is my credit card information secure?
Credit Card transactions are processed in Australian Dollars using
- Payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0)
- A 128-bit SSL encryption
- Secure SSL tunnel to connect to the payment gateway
Do you deliver outside of Australia?
We use Australia Post airmail to dispatch international orders. For most international deliveries you will need to allow 7 -10 business days for your order to arrive.
Return and refund policy
Deakin University wants its customers to be completely happy with purchases made from the Merchandise shop.
We will happily arrange for replacement or refund for damaged goods where the products are returned in a similar condition as they were when first delivered (apart from any defect) along with a copy of the receipt or other proof of purchase. Appropriate packaging should be used to ensure that no further in-transit damage occurs.
Change of mind
Should you change your mind about a purchase, as a result of selecting the wrong colour, size or product, you are eligible for a refund or exchange within 14 days providing the products are returned in a similar condition as they were when first delivered along with a copy of the receipt or other proof of purchase. Appropriate packaging should be used to ensure that no further in-transit damage occurs.
If a product is returned for any reason other than it being faulty or not as described, the customer is liable for postage.
Returned products can be taken to the nearest on-campus Merchandise Shop, or sent via Australia Post addressed to:
Deakin Merchandise Shop
75 Pigdons Road
WAURN PONDS 3217
If you would like to discuss your return with our customer service team, please email email@example.com and we will get back to you. Please include your order number and a phone number, so we can respond to your request as soon as possible.